Opentech personally provides support and assistance services to its customers. A channel dedicated to these services has been active for several years and the ticketing system adopted keeps track of the entire life cycle of the reports received. The service is available in Italian and English and the SLAs are present in the general supply conditions.

Opentech, as a software manufacturer and SAAS service provider, has always cared about the safety of its customers. To this end, it has achieved the ISO 9001: 2015, ISO 27001 with ISO 27017 and ISO 271018 certifications and is daily committed to ensuring the secure development of the software, the full application of the most stringent standards for the protection of personally identifiable information, segregation of the virtual environments in use by the various customers.

Information Security Policy

Addendum "Security measures for the protection of customers of SAAS services provided by Opentech"

Opentech firmly believes that the well-being of its employees is an essential element for building a solid, transparent and agile company. Therefore, it has decided to undergo an external audit carried out by an independent body, in order to investigate what the employees think of Opentech, how they perceive the relationship with top management and teamwork. At the end of this audit, Opentech obtained the certification as "Great Place to Work". Here's what our employees say about us: